{"id":58907,"date":"2016-12-28T14:46:15","date_gmt":"2016-12-28T12:46:15","guid":{"rendered":"https:\/\/ipmark.com\/?p=58907"},"modified":"2016-12-28T14:46:15","modified_gmt":"2016-12-28T12:46:15","slug":"chatbots-agentes-call-center","status":"publish","type":"post","link":"https:\/\/ipmark.com\/?p=58907","title":{"rendered":"Los chatbots sustituir\u00e1n a los agentes de call center en cuatro a\u00f1os"},"content":{"rendered":"<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-58908 size-full\" title=\"chatbots-call-center\" src=\"https:\/\/ipmark.com\/wp-content\/uploads\/2016\/12\/chatbots-call-center.jpg\" alt=\"chatbots-call-center\" width=\"690\" height=\"278\" \/>Antes del 2020 los chatbots habr\u00e1n automatizado por completo las tareas de los agentes de call center, haciendo innecesaria su labor. No obstante, la industria generada por las m\u00e1quinas dar\u00e1 pie a la creaci\u00f3n de nuevos puestos de trabajo ligados a los campos de ingenier\u00eda, software, hardware o ling\u00fc\u00edstica.<\/strong><\/p>\n<p>Seg\u00fan un estudio realizado por Inbenta, compa\u00f1\u00eda de procesamiento del lenguaje natural y b\u00fasqueda sem\u00e1ntica, sobre c\u00f3mo los chatbots (robots capaces de simular una conversaci\u00f3n con una persona) influir\u00e1n en el los servicios de atenci\u00f3n al cliente de las empresas, <strong>el perfil profesional de agente de call center ser\u00e1 uno de los primeros a extinguir a corto plazo<\/strong>.<\/p>\n<p>Seg\u00fan los \u00faltimos datos,<strong> casi un 50% de las tareas remuneradas a d\u00eda de hoy podr\u00edan ser automatizadas<\/strong>, y en el caso de las realizadas por agentes de call center, Inbenta eleva estos porcentajes a casi un 100%. La implantaci\u00f3n de chatbots est\u00e1 aumentando notablemente, aunque la intervenci\u00f3n humana a\u00fan es necesaria en un gran n\u00famero de casos.<\/p>\n<p>En cuanto a las ventajas competitivas de los chatbots, Inbenta se\u00f1ala como principales las propias limitaciones humanas: las m\u00e1quinas no necesitan dormir ni comer, carecen de sentimientos, son m\u00e1s r\u00e1pidas y su conocimiento es mucho m\u00e1s amplio que el de los hombres, entre otras muchas.<\/p>\n<p>No obstante, la inteligencia artificial a d\u00eda de hoy a\u00fan es limitada, apunta la tecnol\u00f3gica. <strong>La m\u00e1quina es a\u00fan muy poco inteligente<\/strong>, ya que hace \u00fanicamente lo que hemos programado que haga. Los <strong>algoritmos de autoaprendizaje y redes neurales est\u00e1n todav\u00eda por explorar<\/strong> y por obtener buenos resultados.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Antes del 2020 los chatbots habr\u00e1n automatizado por completo las tareas de los agentes de call center, haciendo innecesaria su<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44],"tags":[],"class_list":["post-58907","post","type-post","status-publish","format-standard","hentry","category-marketing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbots sustituir\u00e1n a los agentes de call center en cuatro a\u00f1os-IPMARK<\/title>\n<meta name=\"description\" content=\"Antes del 2020 los chatbots habr\u00e1n automatizado por 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