{"id":47833,"date":"2015-09-08T14:26:40","date_gmt":"2015-09-08T12:26:40","guid":{"rendered":"https:\/\/ipmark.com\/?p=47833"},"modified":"2015-09-08T14:26:40","modified_gmt":"2015-09-08T12:26:40","slug":"dec-crea-certificacion-profesional-en-experiencia-de-cliente","status":"publish","type":"post","link":"https:\/\/ipmark.com\/?p=47833","title":{"rendered":"DEC crea la certificaci\u00f3n profesional en experiencia de cliente"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ipmark.com\/wp-content\/uploads\/2015\/09\/Sello_Certificacion_EC_DEC.jpg\" alt=\"Certificaci\u00f3n Profesional en Experiencia de Cliente\" width=\"345\" height=\"344\" class=\"alignleft size-full wp-image-47834\" \/><\/p>\n<p>La Asociaci\u00f3n para el Desarrollo de la Experiencia de Cliente (DEC) ha creado una nueva certificaci\u00f3n profesional en experiencia de cliente, que pretende promover el crecimiento y desarrollo de esta disciplina en las empresas espa\u00f1olas. <\/p>\n<p>Seg\u00fan Forrester Research, la experiencia de cliente ya es la primera prioridad estrat\u00e9gica para el 23% de las empresas\u201d. Por ello y ante la falta de grados universitarios espec\u00edficos en esta disciplina, DEC entiende que el lanzamiento de esta certificaci\u00f3n aportar\u00e1 un verdadero valor a los departamentos de Recursos Humanos a la hora de seleccionar a las personas que realicen esta labor.<\/p>\n<p>La nueva certificaci\u00f3n en experiencia de cliente va dirigida tanto a profesionales que pueden enriquecer su cualificaci\u00f3n o ampliar su conocimiento de cara a nuevas oportunidades laborales, como a departamentos de Recursos Humanos, que tendr\u00e1n la posibilidad de seleccionar a candidatos con amplios conocimientos te\u00f3ricos y pr\u00e1cticos en esta materia.<\/p>\n<p>\u201cLas empresas han constatado que apostar por la experiencia de cliente conlleva un mayor gasto por parte de los clientes, menores tasas de abandono y niveles de recomendaci\u00f3n m\u00e1s. Al tiempo, esta disciplina se ha convertido en una gran oportunidad de trabajo para muchos ejecutivos\u201d, se\u00f1ala Sara Amores, jefa de clientes de Asisa y miembro de la junta directiva de DEC.<\/p>\n<p>La nueva certificaci\u00f3n en experiencia de cliente ofrece a los profesionales la posibilidad de dotarse de conocimientos debidamente acreditados que le permitan acceder a puestos de trabajo cualificados. Al mismo tiempo, las empresas podr\u00e1n contar con profesionales debidamente formados y preparados para ejercer una funci\u00f3n cada vez m\u00e1s estrat\u00e9gica para el negocio.<\/p>\n<p> <b>Primeras pruebas para obtener el certificado<\/b><\/p>\n<p>Los candidatos tendr\u00e1n que cumplir una serie de requisitos te\u00f3ricos y pr\u00e1cticos previos a su inscripci\u00f3n en la prueba. Una vez comprobados, obtendr\u00e1n acceso a la WikiCEX, un portal con el temario necesario para afrontar con \u00e9xito el examen.<\/p>\n<p>La <b>primera convocatoria tendr\u00e1 lugar el pr\u00f3ximo 15 de septiembre en Madrid, Barcelona y Bilbao<\/b>. Los profesionales que superen las pruebas obtendr\u00e1n el sello CX de DEC.<br \/>\nAdem\u00e1s de desarrollar un temario, DEC ha alcanzado acuerdos con las principales escuelas de negocio que ofrecen formaci\u00f3n en esta materia.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Asociaci\u00f3n para el Desarrollo de la Experiencia de Cliente (DEC) ha creado una nueva certificaci\u00f3n profesional en experiencia de<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[38,44],"tags":[558],"class_list":["post-47833","post","type-post","status-publish","format-standard","hentry","category-marcas","category-marketing","tag-dec"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DEC certificaci\u00f3n experiencia de 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