{"id":243452,"date":"2026-07-02T10:38:22","date_gmt":"2026-07-02T08:38:22","guid":{"rendered":"https:\/\/ipmark.com\/?p=243452"},"modified":"2026-07-02T14:49:28","modified_gmt":"2026-07-02T12:49:28","slug":"naturgy-lanza-asistente-de-ia-para-solucionar-averias","status":"publish","type":"post","link":"https:\/\/ipmark.com\/?p=243452","title":{"rendered":"Naturgy lanza un asistente de IA para solucionar aver\u00edas dom\u00e9sticas"},"content":{"rendered":"<p><strong>Naturgy ha lanzado a Dani, un asistente virtual desarrollado con inteligencia artificial (IA) para facilitar la resoluci\u00f3n de aver\u00edas y reparaciones sencillas en aparatos de electricidad y gas natural en el hogar. El servicio est\u00e1 disponible por tel\u00e9fono de forma gratuita y no requiere ser cliente de la energ\u00e9tica.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">El nuevo sistema atender\u00e1 las 24 horas del d\u00eda durante toda la semana y ofrecer\u00e1 indicaciones para solucionar incidencias simples en electrodom\u00e9sticos. <strong>Cuando Dani no pueda resolver la aver\u00eda, Naturgy ofrecer\u00e1 acceso a su red de 1.000 t\u00e9cnicos<\/strong> repartidos por Espa\u00f1a, con capacidad <strong>para realizar la reparaci\u00f3n en un plazo inferior a tres horas<\/strong>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Los clientes con contratos de mantenimiento como Servielectric o Servigas no tendr\u00e1n que asumir el coste de la reparaci\u00f3n. Quienes no tengan contratado este servicio podr\u00e1n acceder a la asistencia mediante el pago de un coste fijo por desplazamiento, que ser\u00e1 comunicado previamente.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La energ\u00e9tica resuelve actualmente cerca de 300.000 aver\u00edas al a\u00f1o y realiza m\u00e1s de un mill\u00f3n de visitas anuales a hogares para revisar y mantener equipos en todo el territorio nacional. Los t\u00e9cnicos <strong>acudir\u00e1n identificados como personal de Naturgy<\/strong>, una medida orientada a evitar fraudes y a acreditar que se trata de profesionales cualificados.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El desarrollo de Dani ha sido realizado por Happy Robot, una startup especializada en plataformas de atenci\u00f3n al cliente con inteligencia artificial.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Naturgy ya ha iniciado el despliegue de la aplicaci\u00f3n, <strong>disponible en los tel\u00e9fonos 912 015 000 y 900 408 080.<\/strong> El sistema est\u00e1 preparado para atender miles de llamadas simult\u00e1neas y reducir los tiempos de espera. Por ahora, no ofrecer\u00e1 informaci\u00f3n sobre facturas, aunque permitir\u00e1 contratar productos de mantenimiento.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La empresa <strong>prev\u00e9 ampliar las capacidades de Dani en pr\u00f3ximas fases para incluir recomendaciones sobre eficiencia energ\u00e9tica y uso eficiente de electrodom\u00e9sticos<\/strong>. El agente de inteligencia artificial incorpora palabras clave que derivan directamente a un operador humano, como ocurre con avisos de olor a gas. Tambi\u00e9n transferir\u00e1 la llamada cuando el usuario lo solicite.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El servicio se ofrece inicialmente en castellano. Naturgy prev\u00e9 <strong>incorporar lenguas cooficiales en los pr\u00f3ximos meses y tambi\u00e9n ingl\u00e9s<\/strong>. La energ\u00e9tica estudia extender el proyecto, disponible ahora en Espa\u00f1a, a otros mercados en los que opera.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dani es un asistente de IA que atiende por tel\u00e9fono y deriva a t\u00e9cnicos de Naturgy, tanto para clientes como no clientes de la energ\u00e9tica. <\/p>\n","protected":false},"author":29,"featured_media":243457,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[38],"tags":[598,50],"class_list":["post-243452","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marcas","tag-experiencia-de-cliente","tag-tecnologia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Naturgy lanza un asistente de IA para solucionar aver\u00edas<\/title>\n<meta name=\"description\" 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