{"id":109459,"date":"2020-09-04T14:05:05","date_gmt":"2020-09-04T13:05:05","guid":{"rendered":"https:\/\/ipmark.com\/?p=109459"},"modified":"2020-09-11T12:12:18","modified_gmt":"2020-09-11T10:12:18","slug":"consumo-prohibira-902-de-servicios-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/ipmark.com\/?p=109459","title":{"rendered":"Consumo prohibir\u00e1 los 902 de los servicios de atenci\u00f3n al cliente"},"content":{"rendered":"<p><strong>El Ministerio de Consumo ha anunciado la supresi\u00f3n del uso de los n\u00fameros de tarificaci\u00f3n adicional, los conocidos 902, en la pr\u00f3xima reforma de la Ley General para la Defensa de los Consumidores y Usuarios que el gabinete remitir\u00e1 a tramitaci\u00f3n en los pr\u00f3ximos d\u00edas con el objetivo de que el texto sea analizado por el Consejo de Ministros en oto\u00f1o.\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">El objetivo es suprimir este tipo de numeraci\u00f3n y ofrecer un nuevo n\u00famero geogr\u00e1fico de tarifa b\u00e1sica para el servicio de atenci\u00f3n al cliente, que no suponga un sobrecoste para los consumidores. Desde el ministerio apuntan a que \u201cuna atenci\u00f3n eficaz y de calidad y una informaci\u00f3n completa y veraz en los servicios de atenci\u00f3n al cliente, quejas y reclamaciones no pueden estar condicionados por los recursos econ\u00f3micos del consumidor\u201d.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Por ley, toda compa\u00f1\u00eda o profesional debe disponer de servicios de atenci\u00f3n telef\u00f3nica con los clientes. En concreto, <strong>se ha de contar con un n\u00famero que no tenga un coste superior al de la tarifa b\u00e1sica<\/strong>. Un concepto, este \u00faltimo, abstracto que, seg\u00fan el ministerio que dirige Alberto Garz\u00f3n, \u201cmuchas empresas lo aprovechan para poner n\u00fameros que suponen un coste\u201d.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Los 902 se posicionan como los que arrojan un coste m\u00e1s elevado, de <strong>hasta 50 c\u00e9ntimos por minuto<\/strong>. Su origen deriva de las antiguas llamadas provinciales, donde se estableci\u00f3 que aquellos usuarios que llamaban a un 902 localizado fuera de su provincia deb\u00edan pagar m\u00e1s por aquella llamada. A d\u00eda de hoy, todos los operadores ofrecen tarifas planas de llamadas desde fijos y m\u00f3viles, por lo que, seg\u00fan Consumo, \u201clos 902 han quedado obsoletos\u201d.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La nueva medida <strong>aparecer\u00e1 en la reforma que el gabinete est\u00e1 preparando sobre la Ley General para la Defensa de los Consumidores y Usuarios<\/strong>, donde se detallar\u00e1, adem\u00e1s de la prohibici\u00f3n de los 902, los n\u00fameros geogr\u00e1ficos dedicados al servicio de atenci\u00f3n al cliente.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El ministerio que dirige Alberto Garz\u00f3n suprimir\u00e1 los n\u00fameros de tarificaci\u00f3n adicional y establecer\u00e1 una nueva numeraci\u00f3n geogr\u00e1fica de tarifa b\u00e1sica. <\/p>\n","protected":false},"author":29,"featured_media":109461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44],"tags":[],"class_list":["post-109459","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consumo prohibir\u00e1 los 902 de los servicios de atenci\u00f3n al cliente<\/title>\n<meta name=\"description\" content=\"El Ministerio de Consumo ha anunciado la supresi\u00f3n del uso de los n\u00fameros de tarificaci\u00f3n adicional, los conocidos 902....\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ipmark.com\/?p=109459\" \/>\n<meta property=\"og:locale\" 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